TERMS AND CONDITIONS

TERMS AND CONDITIONS

In order to protect both parties from any errors, we require a formal, detailed purchase order or invoice with associated PO number (if necessary) for every individual order placed.

Read details below:

Submit your purchase order to us via fax, or email.

Your PO must include:

  • Wheel style
  • Diameter and width front and rear
  • Center disc finish
  • Lip finish
  • Inner finish
  • Custom finishing options
  • Vehicle year make and model
  • OEM brakes or aftermarket – if aftermarket, provide brand and part number as well as schematics if available.
  • Vehicle specifics, i.e. wide body kit, mini tub, lowered, etc.
  • Notes such as preferred fitment style, i.e., aggressive, conservative, etc.

Check this invoice carefully. We are not responsible for anything other than what is listed regardless of any prior correspondence including verbal and / or email. Should this invoice require a revision or addition, you have 24 hours to respond with your revisions in order to avoid any fees. Failure to do so will result in the order proceeding through production exactly as described on the invoice regardless of the specifications listed being correct or not. It is your responsibility to check for any mistakes or potentially incorrect details of any sort. Any revisions requested after the 24-hour grace period will require a $250 fee plus any added item costs should any work already have been performed. If the order is too far into production for any changes to be made, you will be responsible for any material & machining costs incurred on any work performed. Any verbal or written details provided on an order are not the responsibility of Strasse Wheels unless listed on the invoice. Should you overlook any details on the invoice, it is your responsibility to notify us within 24 hours; or by default the order will proceed as described on the invoice provided. You are responsible for checking the details of the order. Your approval of the specifications listed in the invoice, constitutes your acceptance of responsibility that such fitment specifications will properly fit the intended vehicle application based on information you have supplied to Strasse Wheels. If resulting wheel manufactured by Strasse Wheels does not properly fit the vehicle for any reason other than a material defect in workmanship, rework charges will apply for any manufacturing required to correct the wheels.

 

IF WE DO NOT RECEIVE WRITTEN COMMUNICATION REFLECTING CHANGES WITHIN 24 HOURS, WE WILL ASSUME THAT THE ORDER IS CORRECT AND WILL PROCEED WITH PRODUCTION AS LISTED ON THE INVOICE. ONCE PRODUCTION BEGINS, CHANGES MAY BE GRANTED AT THE DISCRETION OF STRASSE WHEELS ON A CASE-BY-CASE BASIS DEPENDING ON THE REQUEST / ORDER DETAILS.

Once the 24-hour grace period has ended, we will begin production on the order as specified on the invoice. Written or verbal confirmation is not required; the order will proceed automatically unless otherwise instructed.

 

RETURN POLICY

The wheels you are purchasing are custom built, custom tailored, and specifically finished to your custom order. They are precise fit wheels, meaning they are not universal and will ONLY fit your vehicle. The wheels are not kept in stock as inventory and are specifically machined for you, and only you, when the order is placed. With this being said once an order is placed, it is non-cancelable. Your deposit is non-refundable, and you are entering into a signed agreement with our company. Once you receive your invoice, you have 24 hours to make any revisions. If we do not receive any written communication reflecting changes within 24 hours, we assume that the order is correct. It will then go into production as-is. Once production begins, changes may be granted at the discretion of Strasse Wheels. If no communication is received prior to the 24-hour grace period, you are in essence confirming that you will fulfill your obligation to purchase these wheels as specified in the invoice. Under no circumstances can an order be returned. However should an order have a problem, we do have our warranty policy explaining details on how the problem will be addressed. We do not guarantee delivery time. As stated, these are custom built wheels and can take long periods of time to produce depending on the circumstances. We give you an estimated time of delivery, however we cannot guarantee it.

 

WARRANTY POLICY

We offer a 1 year warranty on finish / lifetime warranty coverage on structural claims excluding those resulting from improper use or damage. The finish on these parts is covered up to 1 year, excluding scratches and user neglect/error. Should there be any issues on finish, i.e., chrome peeling or pitting, paint chipping, etc., it is your responsibility to have the wheel or wheels returned safely to our facility at your own expense / liability unless the claim has been pre-authorized by Strasse Wheels for warranty coverage. In this case, we will coordinate with you on retrieval of the wheels at our expense. Once received, we will then inspect the product and check for any issues that merit a warranty claim. Should the wheels have a warranty issue, we will fix the problem and send the wheels back to you at our expense. If it is found that the issue is not due to workmanship or quality but rather user neglect or error, then the customer is responsible for all shipping and handling charges as well as repair costs. It is also your responsibility to get the wheels back to us safely and packaged properly. We are not responsible for shipping damages. Please call us to discuss any warranty issues prior to sending the wheels. We also require that you send us photos of the problem via email prior to sending the wheels. Your approval of the specifications listed in the invoice, which are based on information you have supplied to Strasse Wheels, constitutes your acceptance of responsibility that such fitment specifications will properly fit the intended vehicle application. If resulting wheel manufactured by Strasse Wheels does not properly fit the vehicle for any reason other than a material defect or engineering mistake (excluding offsets unless not provided for approval in which case we assume liability for incorrect offsets), rework / repair charges will apply for any manufacturing required to correct the wheels. Should you receive the wheels and there is a problem with fitment, please call us and explain the problem. If the problem is in fact a valid fitment issue, we will instruct you about proper packaging and information regarding shipping the wheels back to us at our expense. Once received, we will fix any existing fitment problem.

These problems can include but are not limited to:
  • incorrect center bore
  • incorrect width, inner or outer size other than specified on the invoice
  • wrong diameter
  • offset is incorrect unless offset was provided initially on the invoice and / or drawings were provided once engineered.

None of the above-mentioned items warrant a cancelation or a refund, however we will do everything necessary to ensure that the problem is fixed to your satisfaction regardless of who is at fault or who will be liable for expenses.

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